Though they became the second online casino in the history of the state of Pennsylvania, Hollywood Casino, which is owned by Penn National Gaming, has been a mainstay in the state going on 20 years.
Since securing their first slot machine license in 2004, Penn National Gaming opened the physical Hollywood Casino in 2008.
Now, they have an online component, which launched in late July 2019 under the license and regulation of the Pennsylvania Gaming Control Board.
With so much history and experience in the business, does Hollywood Casino know how to present an online product?
For new players there are various banking methods here that you may not be familiar with. The VIP Preferred is a program that users may sign up for on Hollywood Casino. This will allow transactions between your bank account and that account. Other methods such as PayNearMe and the Cash Cage refer to cash deposits at retailers like 7-Eleven and visiting the actual Hollywood Casino near Pittsburgh, Pennsylvania in person, respectively.
Lastly, in our experience using the physical check method to get our winnings, we got our money in the mail quite hastily, only taking a few days. This is great for those who choose to go that route when withdrawing money from Hollywood Casino.
Hollywood Casino has two welcome offers.
The first is simple: Sign up and get $25. Boom. That’s all. This money cannot be withdrawn, however. Only the winnings from using the $25.
Secondly, using the promo code “WELCOME” on your first deposit, you will get a 100 percent match up to $500. In order to manipulate these bonus funds, you must wager 20 times the amount. Thus, if you deposit $100, you must wager $2000. This sounds high, but we’ve seen welcome offers that require a playthrough sometimes even double that.
Available for both desktop and mobile (iOS and Android), Hollywood Casino really shines on desktop right now, simply due to the fact that Hollywood Casino is still in the process of adding content to their mobile app.
As of now there are less than a dozen slot games on the mobile app. This is obviously low, but again, we must stress how “young” this online casino is.
Both the desktop and mobile version are carbon copies of one another, though, which is great for the user as they do not need to relearn the casino more than one time.
The layout is simple, yet has everything you’d ever need.
At the top of the page you’ll find where to log in and signup, as well as links to the casino games, promotional offerings and Responsible Gaming.
As you continue down the page you’ll find a slideshow of advertisements pertaining to their welcome offers, followed by the games, which can be sorted by filters and a search bar, for their slot and table games.
Even further down the screen, though, you’ll find a live chat option, which can be found in the same spot on every page.
The only difference on mobile, to help fit everything on a smaller screen, is that the Responsible Gaming and promotional info links are in a drop-down menu in the upper-left hand corner of the screen.
Hollywood Casino partnered up with industry heavyweights IGT and NetEnt to bring these games to life. These are companies that work will virtually every big name casino in the United States and even overseas.
Right now, the game offerings are limited, but being less than a month old, this is pretty impressive.
Next, Hollywood Casino should of course expand on their current game offerings in table games and slots, but also adding things like Live Dealer games or even Slingo could really add to the appeal. However, these will come when it makes sense from a financial standpoint, no doubt.
The betting limits at Hollywood Casino are not specifically laid out, but they do vary from title to title. Of course, you will discover this information once you sign onto the game, so look for the minimum and maximum amounts once you access the games.
Hollywood Casino offers 24/7 support on three platforms: phone, live chat and email.
At the bottom of the screen there is a “Contact Us” button. Here, you will find information about these three forms.
As mentioned, the live chat option is found on the bottom of the screen, no matter where you are on the site.
Displayed prominently is a direct link to Hollywood Casino’s information on Responsible Gaming. Needless to say, this information is very in-depth. They cover topics such as underage gambling and also address myths about gambling, too.
Most importantly, they list signs you should watch for if you’re concerned about your gambling habits. There is also information about organizations and hotlines (1-800-GAMBLER) that you can contact as well.
In-house, they offer self-exclusion tactics as well as deposit and session limits to assist you if you want to limit your play.
The potential of Hollywood Casino is unparalleled. Right now, they are still branding the online brand through adding games and building the mobile app, but once they do, Hollywood Casino will be hard to pass up on when you consider their site layout and just the overall experience when you’re on the site.
We highly recommend Hollywood Casino, even so early on in its development.
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I combine my sports, casino and gambling interests to put new US casino websites through the paces to give consumers an unbiased assessment of every site's strengths and weaknesses.