Having recently launched their online sportsbook, it should not be forgotten that SugarHouse has an online casino that has been going strong since September 2016 in New Jersey.
In 2015, Pennsylvania did allow for free money games under the Rush Street Interactive brand to operate. Mid-2019 SugarHouse also opened its doors to the PA online casino market. With the versatility of offering both a sportsbook and an online casino, how does SugarHouse’s online casino fare against the competition?
All deposits have a minimum of $10.
After viewing the pros and cons, there may be some confusion with our thoughts on the welcome offer. It’s sort of a double-edged sword.
Compared to other online casinos, they match up to $1,000. However, what makes this one also intriguing at the same time is that it only requires a 1x playthrough as opposed to some casinos requiring a 20x playthrough.
This really boils down to the type of player you are. If you plan to wager often, perhaps the $1,000 match option is better. What it comes down to is deciding if you want $250 at 1x playthrough or $1,000 at 20x playthrough. The minimum deposit is $10.
SugarHouse offers a desktop and mobile version for their online casino. The registration process is fast and easy.
SugarHouse requires the following information: A desired username, password, email, first/last name, zip code, street address and date of birth. However, if you have a Rush Rewards account, you can do a “fast registration” and enroll quicker or a SugarHouse Casino4Fun account. You must also agree to their terms of service and be 21 years of age or older.
The desktop version has a sleek layout and lists numerous games with their minimum bet amounts and has immediate filter options for games you desire to play. Also, you can seamlessly cross between the casino and sportsbook, or visit the promotions page and the help menu.
There are mobile apps for both iOS and Android. However, Android does have policies against gambling apps, so it is not available on the Google Play Store. As a result, you must download it directly from the website. The mobile versions have myriad games, which equates to nearly 300. In our experience, this is on the higher-end for mobile versions of online casinos.
As mentioned, nearly 300 of these options are available on mobile and each game has its own unique betting limits, too.
A nice feature that SugarHouse has for its online casino is that, below the games, they listed the minimum amount of virtual currency needed to wager on a single game.
Again, though, like with all online casinos, these differ so much with the numerous types of games a player can play from jackpot games to micro blackjack, slots—it’s all over the place, betting limit wise.
An added bonus feature that SugarHouse features is the Divine Fortune jackpot and the graphic illustrates the jackpot amount climbing by the second until someone wins it.
Unfortunately, we have seen better customer support from competing websites. Unlike the competition there is live chat, but it’s not 24/7. The hours are from 9:30am-2am, with a live chat box appearing in the lower-left hand corner of the screen.
Beyond that, players have FAQ’s which, in all fairness, do a great job of addressing concerns, but beyond that there is only an email to contact and there doesn’t appear to be a direct phone number. This is something SugarHouse should address.
As is the norm, casinos and sportsbooks alike are prominently displaying the “Responsible Gaming” green icon on their homepages with contact information for those who may be dealing with gambling addiction.
In the responsible gaming link, there is a massive amount of text dedicated to the different measurements not only the player should take, but they will as well. They list numbers for those in both Pennsylvania and New Jersey, in addition to 1-800-GAMBLER.
Armed with a sportsbook contemporary, SugarHouse could turn into a one-stop-shop for aspiring online gamblers. SugarHouse has everything a player would need when it comes to an online casino, minus the customer support.
With that, players could be “in the dark” for a small stretch of time and perhaps this is a way for the casino to limit their resources. Either way, customer support is vital.
Beyond that, they have a solid welcome offer that, as explained has its pros and cons within itself. If SugarHouse were to implement 24/7 customer support, a player would have no reason to venture outside of this platform.
1001 N Delaware Ave, Philadelphia, PA 19125, USA