Licensed and regulated via the country of Malta, Chumba Casino opened its virtual doors in 2017. However, the roots of Chumba Casino start in 2010, when Laurence Escalante founded his company Virtual Gaming Worlds, which also owns LuckyLand social casino.
Known as a “social casino,” Chumba Casino utilizes social media to promote its product and is “sweepstakes” based, making it legal to play even in states that haven’t legalized online casinos yet. Because of that, millions more Americans can enjoy online gaming while waiting for their states to take action. So, what can they expect from Chumba Casino?
With Chumba Casino, players use a virtual currency, gold coins and Sweeps Coins to play the games on the site. These can be purchased with Skrill and Visa/MasterCard credit cards.
The virtual currency can be exchanged for cash prizes, but the process is a bit more intricate than your traditional online casino.
When you’re ready to execute a redemption, Chumba Casino will send a 10-digit PIN to your email. This PIN must be used for every redemption going forward. For your first time, you will need to submit copies of your government ID, proof of address and bank statement. A redemption can take up to five days to process. The monetary amount is correlated to the Sweeps Coins.
Upon signing up for Chumba Casino, players will receive 2 Sweeps Coins as well as 2,000,000 gold coins. It’s as simple as that.
At the Chumba Casino homepage, there are links to the game types, slots, blackjack and video poker. There are also links at the top of the page to the home page, games, strategy, an about page and contact page.
What’s especially nice to see is, on this same home page, there is a slideshow at the top of the page and one of the main images are actual people holding checks from Chumba Casino. These are real testimonials that will definitely enhance the trustworthiness of Chumba Casino.
When you click on the games, you’re brought to the game portal, where your virtual currency is displayed at the top, with numerous graphics below that are clickable to go right to the games.
There is a menu that can be scrolled from left to right. There is a drop-down menu in the upper right-hand corner with links to your gaming and transaction history, as well as a contact page and to log out.
Chumba Casino offers the following game types:
One great thing about social casinos is that the games are developed in-house by VGW Holdings so there are numerous unique titles, such as the ones listed above.
Chumba Casino has a beyond impressive social media presence, with a substantial amount of interest on Facebook, Instagram and Twitter.
You can also access the Chumba Casino game through Facebook as well.
There are two ways to reach Chumba Casino for customer support. There is a Contact page that brings you to an email form that you can fill out and even attach files if necessary, too. Other than that, Chumba Casino strongly suggests contacting them on social media, specifically Facebook where Chumba Casino will respond in 30 minutes or less.
To find the link to the Responsible Gaming page, there is a link at the bottom of the page. Here, Chumba Casino has information on setting limits for yourself, including spending and session time. You can also exclude yourself from playing or even close your account.
Chumba Casino also has a list of warning signs in which you can assess yourself if you fit the profile of a problem gambler.
Lastly, Chumba Casino has links to various organizations that offer professional help, or, Chumba Casino also the live chat option if you want to reach out for help.
Chumba Casino is exceedingly well put together. From the home page, down to how the games load and function, everything is pristine. The biggest knock on it is that there is no mobile app to play it on the go. What’s great is that the virtual currency can be withdrawn into cash prizes, too.
When it comes down to it, Chumba Casino is one of the premiere social casinos on the market today.
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I combine my sports, casino and gambling interests to put new US casino websites through the paces to give consumers an unbiased assessment of every site's strengths and weaknesses.